250.475.2287

Fear Free Certified

The staff at the Pacific Cat Clinic are all fear free certified. This means we have taken the steps and completed the training to ensure your pet has a positive experience at their vet visits from kitten-hood through their adult and senior lives.

At it’s core, Fear Free is dedicated to providing resources, tools and knowledge to both pet professionals and pet owners to look after your pets’ emotional and physical well-being, and to provide pets with long, happy, healthy lives. Our mission is to alleviate fear, anxiety and stress in pets and educate and inspire the people that care for them.

Fear Free is dedicated to creating a world where every pet experiences Fear Free at every stage in life – from shelters and breeders, to homes, veterinary visits, trainers, groomers, pet sitters, dog parks, transportation, enrichment and more.

Last Updated: August 20, 2021

Dear Clients,

With recent changes to restrictions on businesses, we have made some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

  • For your safety, and the safety of our staff and community, clients will not be allowed to enter the building. Upon arrival, please call us from your vehicle for further instructions.
  • Place your cat (in carrier) on the wicker table by the front door. Step back 6-feet to the designated yellow line or yellow boxes. A team member will retrieve your cat and obtain information from you. Please wear a mask at all times when engaging with our team members.
  • One of our veterinarians will examine your cat either over the phone in the exam room with large window for your viewing or as a drop off. Questions and concerns will be addressed over the phone and treatment plan arranged.
  • Continue the use of credit cards and e-transfers as the preferred payment method.
  • Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
  • If you are ill and/or showing symptoms: fever, dry cough, respiratory issues, chest pain or traveled in the last 2 weeks, please call us to reschedule your appointment OR have a friend or family member (not residing in your house) bring your cat in.

    3. OPERATING HOURS

    We are OPEN with the following hours:

    Monday, Wednesday, Thursday, Friday: 7:30am - 6:00pm
    Tuesday: 7:30am - 7:00pm
    Saturday: 9:00am - 4:00pm
    Sunday: CLOSED

    NEW PET OWNERS

    Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

    Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

    - Your dedicated team at Pacific Cat Clinic