250.475.2287

Appointments

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Please realize that we make a sincere attempt to see each client on time.


 
 
 
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask for your cat to be brought in a carrier.

Appointments can be scheduled by phone or email. If you do need to cancel your appointment, please call or email us with your name, phone number, cat’s name, and appointment time. If you need to cancel your surgery appointment, please allow 24 hours notice. If your cat is prone to going “AWOL” while outdoors, we strongly recommend that you keep your cat indoors overnight, prior to coming in to the clinic.

Surgery drop off times are between 7:30 am and 8:30 am. We will require you to fill out a consent form before leaving your cat. Please remember to take food away at 10 pm the night before surgery, though water is allowed overnight.

If you are coming in for an ultrasound, please fast your cat for 12 hours before the ultrasound, in the event that sedation is required.

Last Updated: August 20, 2021

Dear Clients,

With recent changes to restrictions on businesses, we have made some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

  • For your safety, and the safety of our staff and community, clients will not be allowed to enter the building. Upon arrival, please call us from your vehicle for further instructions.
  • Place your cat (in carrier) on the wicker table by the front door. Step back 6-feet to the designated yellow line or yellow boxes. A team member will retrieve your cat and obtain information from you. Please wear a mask at all times when engaging with our team members.
  • One of our veterinarians will examine your cat either over the phone in the exam room with large window for your viewing or as a drop off. Questions and concerns will be addressed over the phone and treatment plan arranged.
  • Continue the use of credit cards and e-transfers as the preferred payment method.
  • Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
  • If you are ill and/or showing symptoms: fever, dry cough, respiratory issues, chest pain or traveled in the last 2 weeks, please call us to reschedule your appointment OR have a friend or family member (not residing in your house) bring your cat in.

    3. OPERATING HOURS

    We are OPEN with the following hours:

    Monday, Wednesday, Thursday, Friday: 7:30am - 6:00pm
    Tuesday: 7:30am - 7:00pm
    Saturday: 9:00am - 4:00pm
    Sunday: CLOSED

    NEW PET OWNERS

    Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

    Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

    - Your dedicated team at Pacific Cat Clinic